Data Deletion

Last updated: October 27, 2026 · ChatFlow360 is a product of Hispanic Labs, LLC.

This page explains how to ask us to delete your personal data. It is also our data deletion instructions page for apps that connect to Facebook, Instagram or WhatsApp.

How to request deletion

  1. Email privacy@growthflow360.com with the subject “Data deletion request”.
  2. Tell us the email address or phone number you used and, if you chatted with a business that uses ChatFlow360, the name of that business and the approximate date.
  3. We may ask you to confirm the request from that email or phone so we know it is really you.

Requests are handled by email by our team. If you used a business’s chat, you can also ask that business directly: it controls that data, and we process it on its behalf. If you write to us, we will forward your request to the business and help it respond.

ChatFlow360 Clients can delete leads in the dashboard, or close their account and email us to ask for full deletion.

What we delete

  • Chat conversations and messages, voice notes and their transcriptions, and lead details (name, email, phone, notes).
  • Your account profile, if you are a Client closing your account.
  • Once AI Voice launches, call recordings, transcripts and summaries will be deleted the same way.

Timeline and retention

  • We complete deletion within 30 days of a verified request and confirm it by email.
  • Copies in backups, and billing records, are kept for up to 90 days and then removed.
  • Billing and tax records that the law requires us to keep may be kept longer, only for that legal purpose.

Data from Facebook, Instagram or WhatsApp

Messenger, Instagram and WhatsApp integrations are being built and are not live yet. Once they launch, if you message a business through one of these channels, email privacy@growthflow360.com with the business name and your Facebook or Instagram name, or your WhatsApp phone number. We will delete the messages and profile data we received from Meta for that business within 30 days and confirm by email. You can also remove any app connected to your account in your Facebook or Instagram settings, under Apps and Websites (or Business Integrations).

Health information (HIPAA)

ChatFlow360 does not currently offer a Business Associate Agreement (BAA) for live chat or for routing inbound AI voice calls, and we do not guarantee HIPAA compliance for these features. Do not use them to collect or transmit protected health information (PHI) unless you have a written agreement with us that says otherwise.

Text messaging and voicemail are not live yet. When they launch, they will use Twilio, a HIPAA-eligible provider that signs Business Associate Agreements. Twilio operates under a shared-responsibility model: Twilio secures its infrastructure, and the customer is responsible for how the platform is configured to process and store PHI. Do not send PHI by text or voicemail unless you have a signed BAA with us covering it.

Contact

ChatFlow360 is a product of Hispanic Labs, LLC.